IS THE WEBSITE TRUSTWORTHY?
Our website uses SSL security, which is a legal requirement for all online stores as it encrypts all transactions made on the site, ensuring the confidentiality of all your information.
We work with reputable payment gateways that securely handle your payment details. We do not have access to your payment information, such as credit card numbers, which makes your purchase 100% secure.
If you have any questions, don't hesitate to contact us at:
petpurpleonline@gmail.com
WHY DO PRODUCTS TAKE 7 TO 12 BUSINESS DAYS TO ARRIVE?
We offer high-quality products at competitive prices, and to achieve this, we work with international suppliers from the USA, Europe, and Asia.
Therefore, when a new order is placed on our store, we send the request to our suppliers, who then ship the product directly to your home.
DO ALL PURCHASES COME WITH A TRACKING CODE?
Yes. We only partner with reliable suppliers who provide tracking codes for your security and peace of mind.
WHEN WILL I RECEIVE MY TRACKING CODE?
We will send the tracking code directly to your email within 3 business days because our suppliers (the manufacturers) require this time frame.
If you still haven't received the tracking code after this period, please send us an email at: petpurpleonline@gmail.com, including your order number (something like #4321), and we will provide an update within 24 hours.
MY TRACKING CODE IS NOT SHOWING ANY INFORMATION
It’s normal for there to be no updates while the package is in transit between the country of origin and Australia, as there is no movement during this time. You will receive a notification once it arrives in Australia, and updates will be provided for each movement after that, similar to domestic deliveries.
Rest assured, your order is on its way.
ARE THERE ANY ADDITIONAL FEES I NEED TO PAY FOR THE PRODUCT?
No, you only pay the listed price of the product. Our products are not subject to customs or postal fees in Australia. However, if any charges do occur, we will take responsibility and cover any fees.
Simply email us at: petpurpleonline@gmail.com explaining what happened, and we will respond within 24 hours.
